Mantra on Hay Perth

Very good

What could be improved: Misinformed about having a restraunt on premises, but clearly doesn't

Mantra on Hay Hotel Perth

Nice size room. Location great for downtown transport ferries pubs cafes etc Appreciated staff offer to move us to another room due to clothes drier and fishwasher not workin. We declined as our room was in quiet spot and away from rooms where residents were smoking on their balconies. Desk people were very friendly and did attempt to gave appliance issues repaired nrxt day...but without success.

What could be improved: Dishwasher and clothes dryer did not work throughout our 8 night stay. A number of residents smoking on outside balconies. Not near us otherwise would have complained. Very dirty look and smells for guests and for the hotel.
Finally could not get hotel to confirm my request for a room with a bath. Despite 6-7 contacts over 4 wks. Was confirmed 3 days prior to check in.
PS I was allocated a room with a bath.

Overall happy with our stay.

Our accommodation was roomy, clean and comfortable, added bonus having a balcony. Shower was continually hot and great shower head, fluffy towels. Kitchen and full sized fridge was a bonus too.

What could be improved: Parking should be free for guests staying at the hotel, $30 per day considering the hotel already has the facility is excessive and not necessary.
A smaller TV in the bedroom should be considered as some do enjoy watching TV in bed.
And a couple of waters available in the fridge for arrival would be nice.

Very good

room

What could be improved: all good

Perfect for our needs. Friendly and helpful staff. Would stay here again.

Excellent and friendly customer service. We appreciated the unexpected but very welcome housekeeping service partway through our stay and the complimentary extended checkout. The room was perfect for our needs and we loved having the option of both a bathtub and a shower. Beds were very comfortable and room temperature was perfect.

What could be improved: Unfortunately the pool and gym were closed for maintenance during our stay but we had plenty of opportunities for exercise by walking along the river and also into the main parts of the city.

Pleasant

The location was great and my room was very quiet, with no traffic noise!

What could be improved: Hot water was very hit and miss! Rooms should be cleaned every day without having to request it!

Lovely room, great service, and food — let down slightly by the bathroom design.

The room was lovely and very comfortable, making it a relaxing space to return to after a long day. The staff were friendly, welcoming, and always happy to help, which made the experience even more enjoyable. A real highlight was the adjoining restaurant — the food was excellent, and the customer service was outstanding. It was convenient, delicious, and a great part of our stay.

What could be improved: Room Experience – Disappointed with Unexpected All-Abilities Bathroom
I booked our stay seven months in advance, and at no point during the booking process or in my confirmation email was it mentioned that the room would include an all-abilities bathroom. The listing photo showed a standard enclosed shower, which is what I expected.

Unfortunately, the open shower layout in the all-abilities bathroom created some issues. The water did not drain directly beneath the shower area but instead flowed across the bathroom floor — reaching the toilet area, washing machine, and handbasin. While there was an additional drain near the handbasin, it didn't prevent the tiled floor from becoming extremely slippery. We had to request extra towels to lay down to reduce the risk of slipping, but this led to a persistent musty smell throughout our stay.

When I queried why we had been allocated this type of room, I was told we could potentially move, but only after two more days — and by that stage, we had already unpacked. It was a disappointing start to our stay and not what we expected based on the room description and photos.